PUBLIC ADMINISTRATION SKILLS PROGRAMMES


All unit standards within a particular filed and sub-field can be combined to create specific skills programmes. In fact the delivery of the qualifications and Learnerships usually comprises skills programmes focussing on a particular Learnership. The following is a suggested skills programme which Kgolo Institute is accredited for and experienced to deliver.

All training/skills programmes are estimated be completed within 2–5 days training time and a further 3-4 weeks for the preparation and submission of the Portfolios of Evidence on the condition that:



  • All learners are available on the prescribed (scheduled) training days.
  • Learners submit their PoE within the prescribed period.
  • No more than 10% of learners require re-assessment
  • LGSETA verifies the results in a timely fashion and issues Statements of Results.

EFFECTIVE SPEAKING & PRESENTATION SKILLS


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
119635 Engage in a range of speaking/signing and listening interactions for a variety of purposes61

OUTCOMES


  • Use speaking/signing and listening strategies.
  • Identify the purpose, audience and context of the communication.
  • Use strategies to engage with meaning and organisation in communication.
  • Show a critical awareness of language use in oral/ signed texts.
  • Use and respond to aesthetic, emotive, cultural and social aspects of oral/signed texts.
  • Use and respond to conventions and structures in communication.

PROFESSIONAL PRESENTATION SKILLS


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
119465 Write texts for a range of communicative contexts53
116930 Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance53

OUTCOMES

  • Write/sign for a specified audience and purpose.
  • Use language structures and features to produce coherent and cohesive texts for a wide range of contexts.
  • Draft own writing/signing and edit to improve clarity and correctness.
  • Create a graph in a presentation.
  • Create an organisational chart in a presentation.
  • Create a drawing in a presentation.
  • Import images into a presentation.
  • Images and objects are manipulated in presentation.
  • Animation effects and transitions are applied or added to a presentation.
  • Master Slides are customised within a presentation.

BUSINESS WRITING SKILLS


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
12153. Use the writing process to compose texts required in the business environment54
12155. Apply comprehension skills to engage written texts in a business environment54

OUTCOMES


  • Use textual features and conventions specific to business texts for effective writing.
  • Identify and collect information needed to write a text specific to a particular function.
  • Compose a text using plain language for a specific function.
  • Organise and structure a text appropriately for abusiness function.
  • Present a written text for a particular function in a business environment.
  • Identify and respond to textual features specific to written texts in a business environment.
  • Recognise or recall ideas and information that are explicitly stated in a written text.
  • Re-organise information from a written text.
  • Infer information from a written business text.
  • Evaluate information in a written text used in the business sector.

REPORT WRITING SKILLS


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
116389. Write a technical report44

OUTCOMES


  • Collect information for writing the report.
  • Plan the writing of the report.
  • Write the report.
  • Revise the report.

OFFICE ADMINISTRATION


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
123460 Develop and apply administrative principles in the implementation of Municipal Office Administration64

OUTCOMES


  • Demonstrate an understanding of the nature of office administrative systems within a municipality.
  • Record and maintain administrative information.
  • Maintain information at the required level of confidentiality.
  • Demonstrate an understanding of and apply the personnel procedures relating to compliance with municipal requirements.
  • Process filing and indexing of important documentation.

RECORDS MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
110526. Plan, organise, implement and control record-keeping systems45
110009. Manage administration records44

OUTCOMES


  • Create a record keeping system.
  • Maintain and update the record keeping system.
  • Locate and provide records to users on request.
  • Control and deal with confidential information and documents.
  • Control and evaluate ordering and distribution of office stationery.
  • Implement control measures with individuals.

BUSINESS MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
114600 Apply innovative thinking to the development of a small business44
9973 Apply basic business concepts83

OUTCOMES


  • Develop specific techniques for releasing creativity indeveloping ideas/opportunities.
  • Determine the role of innovation in the development and growth of a new venture.
  • Apply principles and practices of innovation to the development and growth of a new venture.
  • Sell services.
  • Process payments.
  • Deal with customers.

TIME MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
9530 Manage work time effectively33
114589 Manage time productively44

OUTCOMES


  • Demonstrate understanding of the concept “time management in a 24-hour day world”
  • Describe the difference between urgent and important and prioritize daily activities
  • Estimate time spent on a task and draw up a general day, week and month planner to manage time
  • Identify, explain and describe the purpose and process of scheduling activities in own business.
  • Organise and prepare business activities and estimate their duration.
  • Develop strategies to deal with interruptions.
  • Develop an effective business schedule.

PROJECT MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
120385 Apply a range of project management tools and techniques74
119343 Apply operations research principles and tools in the management of project activities and resources155
242914 Apply the principles and theories of public sector project management126

OUTCOMES


  • Demonstrate an understanding of project management tools and techniques.
  • Use a range of project management tools and techniques.
  • Apply corrective action steps where project management tools and techniques usage problems occur.
  • Demonstrate an understanding of project management principles as they relate to the public finance management and administration context.
  • Identify and apply a range of project management tools to support research in the management of project activities.
  • Initiate and manage specific projects within the public finance management and administration context.
  • Evaluate projects.
  • Demonstrate an understanding of project processes, project scope management and project integration management in the context of public projects.
  • Demonstrate an understanding of project time management and project cost management in the context of public projects.
  • Demonstrate an understanding of project quality management and project human resources management in the context of public projects.
  • Demonstrate an understanding of project communications management and project risk management in the context of public projects.
  • Demonstrate an understanding of project supply management and project management competencies in the context of public projects.

CHANGE MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
115407 Apply the principles of change management in the workplace105
15214 Recognise areas in need of change, make recommendations and implement change in the team, department or division35

OUTCOMES


  • Explain why change management is an important process for organisations to achieve trading results.
  • Identify examples of planned change and reactive change in an organisation.
  • Describe a model for effective change management and its management.
  • Identify reasons for resistance to change and indicate ways to overcome them.
  • Identify the risks inherent in any change management programme and indicate ways to manage them.
  • Identify and apply the competencies of an effective change agent.
  • Recognise areas in need of change.
  • Make recommendations for change.
  • Implement change.

DIVERSITY & CHANGE MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
242894 Demonstrate knowledge of gender, equity and diversity issues in development projects63
252043 Manage a diverse work force to add value65
115407 Apply the principles of change management in the workplace 105

OUTCOMES


  • Identify diversity in own Ward Committee context.
  • Explain the concept of gender and equity and gender and equity approaches.
  • Explain the advantages of incorporating the principles of gender and equity to development projects.
  • Demonstrate gender and equity main streaming skills in all the stages of a development project using gender and equity participatory tools.
  • Explain the resistance to change in relation to gender.
  • Demonstrate knowledge and understanding of diversity in the workplace.
  • Demonstrate understanding of the reality of diversity and its value in a unit.
  • Manage team members taking into account similarities and differences.
  • Deal with disagreements and conflicts arising from diversity in a unit.
  • Explain why change management is an important process for organisations to achieve trading results.
  • Identify examples of planned change and reactive change in an organisation.
  • Describe a model for effective change management and its management.
  • Identify reasons for resistance to change and indicate ways to overcome them.
  • Identify the risks inherent in any change management programme and indicate ways to manage them.
  • Identify and apply the competencies of an effective change agent.

HUMAN RESOURCE MANAGEMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
116257 Explain human resource policies and procedures33
119336 Manage the development and performance of human capital in the public sector125

OUTCOMES


  • Demonstrate an understanding of Human Resource rules, policies and procedures.
  • Demonstrate an understanding of the various stakeholders and their roles within an organisation.
  • Demonstrate involvement with the preparation and interpretation of contracts and agreements applicable at the work place.
  • Demonstrate an understanding of employment relations in an organisation.
  • Demonstrate an understanding of human resources principles and legislation and its applications to the public sector.
  • Compile a human resources plan.
  • Manage performance of individuals within a team.
  • Recruit and select staff.
  • Manage the training and development of individuals within a team.

POLICY DEVELOPMENT


UNIT STANDARD ID & TITLECREDITSNQF LEVEL
230448 Contribute towards organisation policy development85

  • Explain current legislation and policies applicable to organisations.
  • Describe the processes that contribute to the development of policies.
  • Identify gaps in policies that impact in specific contexts.
  • Prepare and use techniques that contribute to policy development in organisations.

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